Welcome!

Welcome to Hyatt Hotels and Resorts private web site for the Quality Assurance Shopping Program.  This site is provided by Hospitality Softnet, Inc. The purpose of this site is to enhance the support services we provide to the Hyatt properties. We've provided a number of resources here to help make your shopping program a valuable training tool.

To navigate this site, please click on the Site Menu in the top right of your screen to see other resources available.

If you have any questions that you would like to speak to us directly about, please feel free to contact our offices at (617) 854 6554.  

 

Getting Started

 

Consent Form

In order to audio tape the test calls each participant needs to sign a consent form, providing the approval to audio tape over the phone.  Click here to download the Consent Form.  Please have each participant sign the form and forward it to our offices below.

Hospitality Softnet, Inc.

60 State Street, Suite 700

Boston, MA  02109

Phone:  (617) 854 6554

Fax:  (617) 731 1602

Email:  hsishops@hospitalitysoftnet.com

 

E Learning Resources Available on theCampus

A great option to enhance the shop call program are courses offered on theCampus.  This online resource offers a variety of sales topics that will help set the stage for converting incoming inquiry calls into bookings!  It provides hospitality professionals the ability to learn anywhere, at anytime.  The self-paced courses are engaging and have been written in an interactive module format. The material within each lesson creates a very effective learning environment in a very convenient and cost effective manner. For more details visit:  www.thecampuselearning.com   

 

Plug-in for Windows Media Player

We will forward you the audio of your test calls via email.  In order for you to play the audio on your computer, you will need to do a one-time download of this plug-in so your Windows Media Player will play the files.  Click on this Plug-in Link and choose Open.  The plug-in takes moments to install.  You can then begin listening to your audios!

 

Reservation Shop Order Form

In order to get set up with the Reservation Shop Program, click here to download this Reservation Shop Order Form.  Please fill in and forward to our offices below.  Or feel free to contact our offices to speak with a Sales Representative.

Hospitality Softnet, Inc.

60 State Street, Suite 700

Boston, MA  02109

Phone:  (617) 854 6554

Fax:  (617) 731 1602

Email:  hsishops@hospitalitysoftnet.com

 

Sales Shop Order Form

In order to get set up with the Sales and Catering Shop Program, click here to download this Sales Shop Order Form.  Please fill in and forward to our offices below.  Or feel free to contact our offices to speak with a Sales Representative.

 

Hospitality Softnet, Inc.

60 State Street, Suite 700

Boston, MA  02109

Phone:  (617) 854 6554

Fax:  (617) 731 1602

Email:  hsishops@hospitalitysoftnet.com

 

Hotel Profile Form

If at any point you would also like to be set up on the Sales Department shopping program, we request that you fill out a Hotel Profile Form. This form provides valuable information to Hospitality Softnet, Inc. in order to effectively conduct the test calls.  Download the file by clicking here Hotel Profile and complete the information.  Then please send the completed form to:

Hospitality Softnet, Inc.

60 State Street, Suite 700

Boston, MA  02109

Phone:  (617) 854 6554

Fax:  (617) 731 1602

Email:  hsishops@hospitalitysoftnet.com

 

Quick Links to Information on This Page

 

Consent Form

 

Plug-in for Microsoft Media Player

 

Reservation Shop Order form

 

Sales / Catering Shop Order Form

 

Hotel Profile Form

 

theCampus E Learning

 

 

 

© 2012 Hospitality Softnet, Inc.

Sixty State Street, Suite 700  • Boston, MA 02109  •  Phone (617) 854-6554  •  Fax (617) 731-1602
10151 Deerwood Park Blvd, Bldg 200, Suite 250  •  Jacksonville, FL 32256  •  Phone (904)230-4568  •  Fax (904)230-4569